Will you flourish or flop?

Is a call center job a chance for you to flourish or flop?  Many people will trash call center jobs but there is a portion of the population that flourish and succeed.  additionally. I worked in a large financial call center for approximately four years.  I was a success at many functions and a failure at other functions.  In that time, I was quarterly top agent 3 times but still did not feel confident. 

Are You a Rising Star?

I knew my weakness was that I was too slow at writing notes and finding answers to customer questions.  That was drilled into me at every weekly, monthly and annual review.  The problem was that I just could not work any faster.  Yes, I survived for 4 years but most of the time it was not a good fit for my emotional nature.  Hope you are one of the “stars” of the call center jobs.

Are you a good fit for a call center job-answer the questions below:

1.  Competent with operating the computer?

Many of the large call centers are financial institutions-banks and all types of insurance companies, internet centers, sales centers.  These companies expect that you are competent at functioning in their computer system.  There could be as many of five or six functions that each have separate codes and information. 

2.   Verbal Learner?

Most companies want people who can be told information only one time verbally.  They expect the person to retain the information or know how to get the information in a information system-must be fast at finding the information.  If you are the type of person that needs to write notes and study them-you are bound for failure in a call center job.

networking in a call center

3.  Networking Skills?

Working as a team member is very important at a call center.  The ability to network with co-workers is critical. This networking skill needs to be effective with your team members, people outside of your team and management.

4.  Does constant time monitoring bother you?

Every second you are working at your call center job is being monitored.  The computer will record if you are more than 2 minutes late from breaks, lunch, if you take restroom break and how long you are gone.  You must be ready to work on time and leave on time.  You must attend every day scheduled for work or usually 3 strikes and you are gone.

5.  Job quality monitoring

The supervisor’s main job description is to monitor your answers to customers.  Many times supervisors are not trained to help you with customer problem answers because they have never preformed your particular call center job.  You should be networking with other co-workers to get answers to difficult customer questions. The supervisors are present only to monitor your calls and time your attendance.  That is a rather huge job.  

Questions for Job Monitoring:

In conclusion, the call center job is very demanding but there are some people who just are a “good fit” for the job.  The call center job stars are fast verbal learners, shine in their efficiency and love being at work.  I know this is true.  There were many employees who are promoted to higher positions and soon became leaders.  If you think you are one of the “good fit” people.  Go for it!  You will have a golden future in a call center job!

If a Call Center Job is not for you:

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